1. This Directive applies to procedures for the out-of-court resolution of domestic disputes, cross-border disputes and third-country trader disputes between a consumer resident in the Union and a trader through the intervention of an ADR entity which proposes or imposes a solution or brings the parties together with the aim of facilitating an amicable solution where a sales contract or service contract, including a contract for the supply of digital content or digital services, has been concluded between a consumer and a trader where the consumer pays or undertakes to pay the price, and a dispute arises relating to contractual obligations, including obligations stemming from the pre-contractual phase.

This Directive also applies where the trader supplies or undertakes to supply digital content which is not supplied on a tangible medium or a digital service to the consumer and the consumer provides or undertakes to provide personal data to the trader.