AI Summary of Article 1 Subject matter
The Directive aims to enhance consumer protection and facilitate the efficient operation of the internal market by enabling consumers to voluntarily submit complaints against traders. It advocates for access to alternative dispute resolution (ADR) entities that are independent, impartial, and committed to transparent, effective, and equitable processes.
This Directive respects national laws that may mandate participation in ADR procedures, ensuring that such regulations do not hinder parties’ rights to access judicial remedies. This balance is crucial for maintaining consumer trust and ensuring swift resolution of disputes in a fair manner.
Article 1 Subject matter
The purpose of this Directive is, through the achievement of a high level of consumer protection, to contribute to the proper functioning of the internal market by ensuring that consumers can, on a voluntary basis, submit complaints against traders to entities offering independent, impartial, transparent, effective, fast and fair alternative dispute resolution procedures. This Directive is without prejudice to national legislation making participation in such procedures mandatory, provided that such legislation does not prevent the parties from exercising their right of access to the judicial system.