(1) In these Regulations, unless the context otherwise requires -

"Agency" means the Agency of Consumer Affairs;

"at a distance" means, in relation to a service, that the service is provided without the parties being simultaneously present;

"at the individual request of a recipient of a service" means that the service concerned is provided through the transmission of data on individual request;

"authorised officer" means an officer appointed under Regulation 21;

"by electronic means" means, in relation to a service, that the service is sent initially and received at its destination by means of electronic equipment for the processing (including digital compression) and storage of data, and entirely transmitted, conveyed and received by wire, by radio, by optical means or by other electromagnetic means;