(1) The Minister may, by order notified in Iris Oifigiúil, require a credit union to establish or join in establishing a scheme or schemes for the investigation of complaints against the credit union in relation to a prescribed matter of complaint.

(1A) The Minister may make an order under subsection (1) only after consulting the Bank, the Advisory Committee and such other bodies as appear to the Minister to have expertise or knowledge about credit unions.

(2) Without prejudice to the generality of subsection (1), an order under this section may make provisions in relation to any one or more of the following -

(a) the establishment and administration of a scheme;

(b) the manner of appointment of an independent adjudicator to conduct investigations;

(c) the matters to be subject to investigation under the scheme;

(d) the grounds on which a complaint must be based;

(e) the powers of, and procedure to be followed in the conduct of investigations by, the adjudicator;

(f) the circumstances in and the extent to which determinations are binding;

(g) the procedures for the making of complaints;