An investment firm may appoint tied agents to enhance its service offerings, including promoting services, soliciting business, and providing client advice. Importantly, the firm retains full responsibility for the tied agent's actions and must ensure proper disclosure of the tied agent's role and the firm they represent during client interactions.

Regulatory oversight is crucial, with the Bank maintaining a public register of qualified tied agents. To be included, agents must demonstrate good repute and necessary competence. Additionally, firms must monitor tied agents to ensure compliance with relevant regulations and manage any potential conflicts arising from non-regulated activities.