AI Summary of Article 13 Consumer information by traders
The directive mandates that Member States ensure traders inform consumers of applicable Alternative Dispute Resolution (ADR) entities for resolving disputes. This includes providing the website addresses of these entities when traders are required to utilise them.
Furthermore, traders must present this information clearly and accessibly on their websites and within general sales terms or service contracts. In instances where a consumer's complaint remains unresolved, the trader is obligated to communicate ADR details, specifying their intent to engage those entities, in a durable medium, such as paper.
Article 13 Consumer information by traders
1. Member States shall ensure that traders established on their territories inform consumers about the ADR entity or ADR entities by which those traders are covered, when those traders commit to or are obliged to use those entities to resolve disputes with consumers. That information shall include the website address of the relevant ADR entity or ADR entities.
2. The information referred to in paragraph 1 shall be provided:
(a) on the trader's website, where one exists, in a clear, prominent, comprehensible and easily accessible way;
(b) in the general terms and conditions of sales or service contracts between the trader and a consumer.
3. Member States shall ensure that, in cases where a dispute between a consumer and a trader established in their territories could not be resolved further to a complaint submitted directly by the consumer to the trader, the trader is required to provide the consumer with the information referred to in paragraph 1.