1. Member States shall ensure that ADR entities make publicly available on their websites, on a durable medium upon request, and by any other means they consider appropriate, clear and easily understandable information on:

(a) their contact details, including postal address and e-mail address;

(b) the fact that ADR entities are listed in accordance with Article 20(2);

(c) the natural persons in charge of ADR, the method of their appointment and the length of their mandate;

(d) the expertise, impartiality and independence of the natural persons in charge of ADR, if they are employed or remunerated exclusively by the trader;

(e) their membership in networks of ADR entities facilitating cross-border dispute resolution, if applicable;

(f) the types of disputes they are competent to deal with, including any threshold if applicable;

(g) the procedural rules governing the resolution of a dispute and the grounds on which the ADR entity may refuse to deal with a given dispute in accordance with Article 5(4);