The payment service provider must not charge the payment service user for fulfilment of information obligations or corrective and preventive measures under this Title, except as expressly provided in Article 79(1), Article 80(5) and Article 88(4). Any such charges must be agreed between the payment service user and the payment service provider and must be appropriate and in line with the provider’s actual costs. For payment transactions within the Union where both the payer’s and the payee’s providers, or the sole provider, are located in the Union, the payee pays charges levied by his provider and the payer pays charges levied by his provider.

The payment service provider must not prevent the payee from requesting a charge from the payer, offering a reduction or otherwise steering the payer towards a given payment instrument; any charges applied must not exceed the direct costs borne by the payee for that instrument. Member States must ensure the payee may not request charges for payment instruments subject to interchange fee regulation under Chapter II of Regulation (EU) 2015/751 or for services covered by Regulation (EU) No 260/2012, and may prohibit or limit the payee’s right to request charges to encourage competition and promote efficient payment instruments.