AI Summary of Article 15
Management companies and relevant investment firms must implement measures consistent with Article 92 to effectively manage investor complaints. This includes ensuring no barriers exist for investors to exercise their rights, particularly when a management company is authorised in a Member State different from the UCITS home Member State. Investors must be empowered to submit grievances in the official language(s) of their own Member State.
Furthermore, management companies are obliged to establish robust procedures for the availability of information as requested by the public or the competent authorities of the UCITS home Member State, thereby fostering transparency and accountability.
Article 15
Management companies or, where relevant, investment companies shall take measures in accordance with Article 92 and establish appropriate procedures and arrangements to ensure that they deal properly with investor complaints and that there are no restrictions on investors exercising their rights in the event that the management company is authorised in a Member State other than the UCITS home Member State. Those measures shall allow investors to file complaints in the official language or one of the official languages of their Member State.
Management companies shall also establish appropriate procedures and arrangements to make information available at the request of the public or the competent authorities of the UCITS home Member State.