Regulation 524/2013/EU - Online Dispute Resolution (ODR) | Regulation 524/2013/EU - Online Dispute Resolution (ODR)

Version status: Applicable, To be repealed | Document consolidation status: Updated to reflect all known changes

Published date: 18 June 2013

Regulation 524/2013/EU - Online Dispute Resolution (ODR)

		Future version	Draft proposed change
	Recitals
	Chapter I General provisions (arts. 1-4)
	Article 1 Subject matter
	Article 2 Scope
	Article 3 Relationship with other Union legal acts
	Article 4 Definitions
	Chapter II ODR platform (arts. 5-15)
	Article 5 Establishment of the ODR platform
	Article 6 Testing of the ODR platform
	Article 7 Network of ODR contact points
	Article 8 Submission of a complaint
	Article 9 Processing and transmission of a complaint
	Article 10 Resolution of the dispute
	Article 11 Database
	Article 12 Processing of personal data
	Article 13 Data confidentiality and security
	Article 14 Consumer information
	Article 15 Role of the competent authorities
	Chapter III Final provisions (arts. 16-22)
	Article 16 Committee procedure
	Article 17 Exercise of the delegation
	Article 18 Penalties
	Article 19 Amendment to Regulation (EC) No 2006/2004
	Article 20 Amendment to Directive 2009/22/EC
	Article 21 Reports
	Article 22 Entry into force
	Annex - Information to be provided when submitting a complaint
	Done at